Cancellation Policy

At Velvet Beauty Co, we understand that circumstances may arise that require you to cancel or modify your order. Our cancellation policy is designed to provide flexibility and convenience while ensuring that our operations run smoothly. Here are the key principles of our cancellation policy:

- Cancellation Window: Customers may cancel or modify their order within 24 hours of placing the order. This window allows customers to make changes to their order without incurring any penalties or fees.

- Cancellation Process: To cancel or modify an order, customers must contact our customer support team via [phone/email/live chat] and provide their order details. Our representatives will assist customers in processing the cancellation or modification request promptly.

- Refund Policy: Orders that are cancelled within the designated cancellation window are eligible for a full refund of the purchase amount. Refunds will be issued to the original form of payment used for the transaction within 3-5 business days.

- Exceptions: Some products or services may be subject to specific cancellation policies due to their nature or customization. Customers will be notified of any applicable cancellation policies at the time of purchase.

- Late Cancellations: Cancellation requests received after the designated cancellation window may be subject to a cancellation fee or partial refund, depending on the circumstances. Our customer support team will assess each request on a case-by-case basis and provide appropriate solutions.

- No-Show Policy: In the event of a no-show, where a customer fails to cancel their order and does not receive the product or service, no refund will be issued. It is the responsibility of the customer to ensure timely cancellation or modification of their order.

- Communication: We encourage customers to communicate any changes or cancellations to their order as soon as possible to avoid any inconvenience or misunderstandings. Our customer support team is available to assist with any queries or concerns regarding cancellations.

    At Velvet Beauty Co, we value our customers' satisfaction and strive to provide a seamless and hassle-free shopping experience. Our cancellation policy is designed to uphold our commitment to transparency, fairness, and customer-centricity, ensuring that every interaction with our brand is positive and rewarding.